If you are not satisfied with an Emma product, the return policy is very straightforward. Contact our customer service to start the process and arrange the collection of your product at home. A return portal is also available on our website. Indicate that you wish to return a product, then provide your email address and order number. You will be refunded 100% of the purchase price within 14 days after your product is collected.

Emma reviews and YOTPO reviews are a valuable resource to help you make your purchase decision. There is no difference between the two, as Emma provides verified customer reviews validated by the third-party platform YOTPO. This process ensures full transparency. You can compare the reviews on Trustpilot and on the Emma website to see this for yourself.

On our site, you will only find certified reviews, meaning they are collected and authenticated by the independent platform YOTPO. YOTPO gathers numerous authentic reviews and testimonials from Emma product users. The founder of YOTPO emphasizes the transparency of this tool, with no prior moderation or censorship. You can therefore be sure that you are reading genuine Emma reviews from real customers, without bias.

Whatever Emma product you purchase, you benefit from numerous guarantees. Your Emma mattress comes with a 10-year warranty, reflecting its quality and durability. You also enjoy 200 nights of trial to test your Emma mattress, 30 nights for your bed and pillow, 100 nights for your mattress topper and 14 nights for your duvet. You also have the option to pay in 3 installments without fees via our partner Klarna. At Emma, delivery and returns are always free for all products. Our customer service is always available to assist you. In case of a product return, we provide a full refund.