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Each Emma mattress comes with a 10-year guarantee on the dimensional stability and durability of the mattress core. This warranty is valid from the date you receive your new Emma mattress, and is valid for the first 10 years of use. Terms and conditions apply.
If you have a problem with your mattress that is covered in the 10 year guarantee, please contact our customer service team and provide us with corresponding photos of the affected product and we will swap it with a brand new Emma mattress. The guarantee covers:
- cracks, dents or damage to the foam, which have arisen despite proper use and proper handling
- production damage to the zipper
Frequently asked questions
- What is the structure of the Emma mattress?
The Emma mattress adapts perfectly to anyone of any sleeping style (side, belly, and back sleepers) and regardless of body weight. The materials used in the mattress offer the necessary support as well as pressure relief for your best night’s sleep. The Airgocell® foam (1.5 in) has an open-pore cell structure and enables pleasant air circulation while keeping you cool, even on warm nights. Visco-elastic memory foam (2 in) ensures optimum pressure relief and molds to the shape of your body. The cold foam (8 in) is the foundation and the support for the mattress.
- What makes the Emma mattress special?
Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. Emma mattresses offer comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative Airgocell® layer boasts a gel-like structure that optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The high quality foams used to make Emma are created right here in the UK. The processed materials are all fine, durable and produced at top quality facilities.
- How does the delivery process work?
Your Emma mattress is rolled, vacuum-packed and then shipped directly from our factory in the Indiana to your doorstep. All Emma mattresses are brand-new, and awaiting to be delivered to you. After placing your order, you will receive a delivery confirmation via e-mail where you can arrange a delivery time that fits your schedule. If you are not able to be home for your Emma mattress delivery, you can simply give us the name of your favorite neighbor to sign for the package (make sure they don’t sleep on your Emma mattress first, you just may never get it back).
- When does the 10 year guarantee start?
The trial begins as soon as you receive your Emma mattress.
- I received a defective mattress, what do I do?
Please contact us immediately so we can send you a replacement mattress, free of charge. You can send us an email at [email protected]