Need assistance? Please feel free to contact us via our chat function (ChatBot) located at the bottom right of your screen. If you find that your needs aren't fully met, don't worry. You can easily connect with a live agent via the embedded live chat option within the bot. We're committed to ensuring you have the support you need every step of the way.

Otherwise, you can also contact us to +353 1 912 8655 Monday to Friday from 9AM to 6PM or to support@emma-sleep.ie

If you still need to send your items back after the 200 nights trial, please reach out to our customer service team by sending an email to support@emma-sleep.ie. Please note that we are only able to accept these items back if they are faulty.

You don't need to worry about that. Our courier will take care of that. They will arrive with the appropriate packing materials and ensure your items are safe for transport.

Our couriers are not permitted to enter your home, so we unfortunately cannot pick your items up from a room. Please follow our partner instructions and prepare the items close to your doorstep.

Once your items have arrived back at our warehouse, we will begin processing your return. Please allow up to 14 working days for your money to appear back in your account.