Each Emma product is delivered factory-fresh and neatly vacuum-packed from our warehouse straight to your front door. We have put strict hygiene policies in place to ensure the safety of you and our couriers. Once your order is placed and the payment is confirmed, we’ll start getting your order ready. As soon as your mattress has shipped, we’ll send you an email with a tracking link, so you can follow your items on their journey. Our courier will contact you on the day of delivery to let you know when your mattress will be arriving.
In order to protect you and our courier service providers, we have implemented a strict no-contact delivery policy. That means that we’ve cut out all unnecessary contact between you and the delivery driver. Once your order has shipped, you will still get a notification from our courier service informing you on when to expect your delivery. But once your items arrived you will no longer be required to sign for your order. The driver will bring your order to the doorstep of your building and then take a picture of the items as proof of postage.