TAKE THE STRESS OUT OF IT
Each Emma product is delivered factory-fresh and neatly vacuum-packed from our warehouse straight to your front door. We have put strict hygiene policies in place to ensure the safety of you and our couriers. Once your order is placed and the payment is confirmed, we’ll start getting your order ready. As soon as your mattress has shipped, we’ll send you an email with a tracking link, so you can follow your items on their journey. Our courier will contact you on the day of delivery to let you know when your mattress will be arriving.
In order to protect you and our courier service providers, we have implemented a strict no-contact delivery policy. That means that we’ve cut out all unnecessary contact between you and the delivery driver. Once your order has shipped, you will still get a notification from our courier service informing you of when to expect your delivery. But once your items arrived you will no longer be required to sign for your order. The driver will bring your order to the doorstep of your building and then take a picture of the items as proof of postage.
We’re sure you’ll love your Emma products but if for any reason you don’t, you can still return it for a full refund. While it might take a bit longer for you to receive your refund the process for returning an item is still stress-free. All you’ve got to do is get in touch with our customer support team and they will arrange for the collection of your Emma products. Once everything is sorted the courier will get in contact with you to choose a date that suits you best. Our returns are of course entirely free!
Our top priority will always be the safety of our customers and our couriers. That’s why we’ve made our returns as contact-free as possible: Since our couriers are now no longer permitted to enter your building, it would be great if you could bring your unwanted Emma items to the doorstep of your building. That will prevent the potential spread of infection and help keep you and our couriers safe. Once we’ve received your return, we’ll immediately begin processing your refund. Depending on the method of payment you used when placing your order, it can take up to 14 days for you to receive your money back.
If you still have any doubts or questions, here's a list of FAQs to guide you further!
No, our standard delivery is entirely free. If you're not entirely happy with your Emma products you can return them for free too.
You can find the estimated delivery time on the product pages. Please keep in mind that orders are only shipped once we've received your payment. Depending on the payment method this might take a couple of days.
In order to protect you and our courier service providers, we have implemented a strict no-contact mattress delivery policy. That means that on the day of delivery, you will be notified that your mattress will be with you shortly. The delivery driver will bring your items to the first door of your building and you will not be required to sign for your parcels. Instead, the courier service will take a picture of delivery as proof of postage. This new process will help prevent the spread of infection.
To return an item, you can use our returns portal. Once we've processed your return, our courier will be in touch with you to arrange a suitable date for the collection of your items. In order to protect you and our courier service providers, we have implemented a strict no-contact mattress collection and delivery policy. This means that our courier will not be permitted to enter your home. So, we kindly ask you to bring the mattress to the your doorstep. That will help prevent the spread of infection.