Question 1

I am looking for a spare part. What do I have to do now?

Accepted Answer

If any part of your bed is damaged or broken, please contact our customer service team to get the spare parts delivered to you in no time. Please attach clear a picture of the damaged part or specify the missing part using the assembly instructions as reference.

Question 2

If I assemble the frame the wrong way, does this void my warranty?

Accepted Answer

Yes, incorrect assembly will invalidate your bed’s warranty. But we do include the tools and brochure you need with your delivery, so this shouldn’t be an issue. The divan is designed to be assembled in less than 15 minutes.

Question 3

Does the bed come with a mattress?

Accepted Answer

It doesn’t, but you can always add one of our award-winning Emma mattresses to your purchase. On the configuration options above, just click on "yes" for "Add a mattress" and choose which mattress you want to add. The mattress will be delivered together with the divan bed frame.

Question 4

How should I clean my bed frame?

Accepted Answer

Carefully vacuum or brush to remove dust. Wipe with a non-abrasive damp cloth or paper towel if needed to remove stains, ideally as soon as they occur.

Question 5

Will I be able to easily get the packages into my home?

Accepted Answer

Your divan bed will arrive in 2 packages between 15-28kg each, (3 if you ordered a headboard).

Question 6

Do I have to use the Emma mattress for this, or would another mattress be okay?

Accepted Answer

You can use any mattress or topper if you’re after the box spring effect. But for the best sleeping experience and all-around support, we recommend Emma mattresses.