Question 1

I am looking for a spare part. What do I have to do now?

Accepted Answer

You are looking for a spare part? No problem. Check out the spare parts here and contact our customer service to get the spare parts delivered to you in no time.

Question 2

If I assemble the frame the wrong way, does this void my warranty?

Accepted Answer

Yes, incorrect assembly will invalidate your bed’s warranty. But we do include the tools and brochure you need with your delivery, so this shouldn’t be an issue. Watch our Easy Assembly video above which should help.

Question 3

Does the bed come with a mattress?

Accepted Answer

It doesn’t, but you can always add one of our award-winning Emma mattresses to your purchase.

Question 4

Can I use another headboard with this bed?

Accepted Answer

No. Our Emma Signature bed is optimised for easy and fast assembly thanks to click and lock technology, which is not compatible with other headboards assembly system. Likewise, the Emma Signature headboard is not designed to fit other bed bases.

Question 5

Do I need a foundation or box spring base?

Accepted Answer

The foam and fabric-encased frame in our Emma Bed Basic supports the mattress without a foundation or box spring base. It’s designed to give a stable, easy-to-assemble surface, while the FlexiSlats provide optimum pressure relief.

Question 6

Can I use an electric or adjustable slatted frame?

Accepted Answer

The Emma Signature bed is supplied with a slatted frame that is matched to the bed and ensures ultimate support. If you still want to use a different frame, it is possible, but depends on the model/design of the new frame. Please note that replacing the frame will void the warranty

Question 7

I have my own slatted frames; can I use them?

Accepted Answer

The Emma Signature bed is supplied with a slatted frame that is matched to the bed and ensures optimal support. If you still want to use a different frame, this is possible, but depends on the model/construction of the new frame. Please note that replacing the frame will void the warranty.

Question 8

Do I have to use the Emma mattress for this, or would another mattress be okay?

Accepted Answer

You can use any mattress or topper if you’re after the box spring effect. But for the best sleeping experience and all-around support, we recommend Emma mattresses.

Emma Original Bed

A bed that’s got everything you want

Add a Mattress

Emma Original Bed

A bed that’s got everything you want

Add a Mattress