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The Emma A - Z everything you need to know about mattresses


Find out more about the collection of your old mattress in this section.

  • Can you pick up my old mattress?

    Yes, we can! This service costs an additional 45€. Please make sure to add this option to your cart on the check out page, as it cannot be added to your order retrospectively.

    In order to protect both you and our couriers, we kindly ask you to bring your old mattress to the first door of your property. Due to health regulations, our couriers are not permitted to enter your home. Please do not leave the mattress outside the building.

  • How does the old mattress removal service work?

    You need to book this service when placing your order. Our courier service will contact you to arrange a suitable day to pick up your old mattress. So, you know when you need to be home, our courier will allocate a time slot for the pick up. If this time slot doesn't work for you, you are of course able to choose a more suitable time.

    On the day of the pick up, please make sure to bring your old mattress to the first door of your building. To help prevent the spread of infection, our couriers are not permitted to enter your home beyond the front door. Please be sure to step back at least 2m from your old mattress, when the courier arrives to pick up your mattress. Please be advised that this is a contact-less service, so you will not be required to sign for the pick up.

  • When will my old mattress be picked up?

    Your old mattress will be picked up on a pre-arranged day. Our partner courier company will contact you 2-5 days after your Emma mattress has been delivered to schedule the pick-up of your old mattress. Please make sure to bring your old mattress to your front door. That will limit the amount of social contact between you and the courier.

  • Do you offer old mattress removal service over the weekends?

    We do not offer Old Mattress Removal services on weekends or on public holidays.

  • Can I purchase old mattress removal after I have completed my purchase?

    Unfortunately, once an order is placed, we are unable to amend this and as a result, cannot add the old mattress removal service to your order.

How do I sign up?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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